Returns & Exchanges
Not the right part? We'll make it right. Here's everything you need to know about returning or exchanging an order.
30 Days
Return window from delivery
Original Condition
New, unused, original packaging
No Restocking Fee
To original payment method
Return Policy
We want you to be completely satisfied with your purchase. If a part doesn't fit, isn't what you expected, or you simply changed your mind, you can return any new, unused, and uninstalled item within 30 days of delivery for a full refund to your original payment method.
All returned items must be in their original packaging with all hardware, instructions, and accessories included. Parts must show no signs of installation, wear, modification, or damage. The customer is responsible for all costs associated with returning items to our shop, whether by local drop-off or by shipping.
There is no restocking fee on eligible returns. Just get the item back to us in original condition within 30 days and we'll issue a full refund.
Please note: it may take 5-10 business days after we receive your return for the refund to appear on your statement, depending on your card issuer.
How to Start a Return
Contact Us
Reach us at 845-377-0573 or email service@motorheadmotorcycles.com with your order number and the part(s) you'd like to return. We'll issue you a Return Authorization (RA) number.
Pack It Up
Place the item in its original packaging, then pack it in a shipping box. Do not use the product box as the shipping container — it needs to arrive in resellable condition. Include your RA number inside the box.
Ship It Back
The customer is responsible for getting the item back to us. Returns can be dropped off at the shop during business hours, or shipped to: MotorHead Motorcycles, 37 Holt Drive, Stony Point, NY 10980. All return shipping costs are the customer's responsibility. Please write the RA number on the outside of the shipping label and use a trackable shipping method — MotorHead is not responsible for returns lost in transit.
Get Your Refund
Once the return is received and inspected, we'll process a full refund to your original payment method. You'll receive a confirmation email when the refund is issued.
Eligible for Return
- ✓ New, unused parts in original packaging
- ✓ Wrong part shipped (we cover return shipping)
- ✓ Defective items (full refund + we cover return shipping)
- ✓ Parts ordered within the last 30 days
- ✓ Exchanges for correct size or fitment
Not Eligible for Return
- ✕ Installed, used, or modified parts
- ✕ Electrical parts that have been opened
- ✕ Chemicals, oils, or fluids (opened)
- ✕ Closeout or clearance items
- ✕ Special order or custom parts
- ✕ Items without original packaging
Defective or Wrong Part?
If you received a defective part or we shipped the wrong item, we'll make it right at no cost to you. We'll cover the return shipping. Just contact us with your order number and a description or photo of the issue.
For manufacturer warranty claims, we'll work with the manufacturer on your behalf. Each brand has its own warranty terms — contact us and we'll help you through the process.
Damaged in Shipping?
If your package arrives damaged, keep all packaging materials and contact us immediately. Take photos of the damage to both the shipping box and the product. We'll file a claim with the carrier and get a replacement or refund to you as quickly as possible.
Common Questions
Can I exchange a part for a different size or fitment?
Yes! Contact us and we'll help you find the right part. We'll issue a return for the original and help you place a new order for the correct item.
How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 3-5 business days. It may take an additional 5-10 business days for the credit to appear on your statement.
Can I return a part to the shop in person?
Absolutely! If you're local, you can drop off your return at the shop during business hours (Tue–Fri 10am–6pm, Sat 10am–4pm). Just make sure you have your RA number. For non-local customers, you'll need to ship the item back at your own expense.
What if I ordered the wrong part?
No problem — as long as it's unused and in original packaging, you can return it within 30 days. No restocking fee — just make sure to contact us for an RA number first. Not sure what you need? Call us before ordering and our techs can help you find the right part the first time.
Need Help With a Return?
Give us a call or send us an email. We're here to help.
Tue–Fri 10am–6pm • Sat 10am–4pm